February 16, 2017

If you don’t ask, you won’t know

Filed under: Client Communication — Tags: , , , — lidia @ 12:21 pm

If you don’t ask, you won’t know

Recently, my 5 year-old was dressing in short-sleeve shirts, even though it was cold outside. Day after day, this kept happening until I finally asked: “Why don’t you put on a long-sleeve shirt?” And he responded: “Because I can’t reach them in my closet.” Problem solved, all because I asked.

When is the last time you asked your clients what’s on their mind? The answers may be simple but powerful. By taking the time to reach out, it shows that you care about what they think. Plus, hearing their thoughts will offer insight into how to make your projects—and working relationship—better.

What should I ask?

I recommend starting with a few simple questions like:

  • What are you struggling with right now?
  • How can I help you?
  • How can we improve our working relationship?
  • What else can I help you with?

Once you start the conversation, more questions (and answers) will inevitably come to the surface. It’s a good idea to keep these notes with your client project files for future reference.

5 ways to ask your clients questions:

  1. Call them (have a few questions ready)
  2. Invite them for coffee
  3. Email a few questions
  4. Send a client survey (I like SurveyMonkey or Typeform).
  5. Check past emails for questions they have asked

I recommend starting a file to keep track of the questions clients often ask of you for easy reference (I use Evernote).

Need some help brainstorming questions to ask your clients? Let’s chat!

 

Save

Save

Save

Save

February 10, 2017

10-Minute Marketing: Survey your clients

Filed under: 10-Minute Marketing — Tags: , , , , — lidia @ 10:00 am

10-Minute Marketing: Survey your clients

How often do you ask your clients or supporters questions? I know how easy it is to get caught up in projects, but if you stop to ask questions it can offer insight into how you can enhance your projects and relationships.

Here are a few questions you can ask your clients:

  • What do you need?
  • What are you struggling with right now?
  • How can I help?
  • How can we improve our working relationship?
  • How else I can help you?

To get your answers, you can simply call or email them, or send out a short survey (I recommend SurveyMonkey or Typeform). I also like to keep a running list of client inquires or pain points in Evernote so that I can refer to it them often.

This week’s 10-Minute Marketing task:

Prepare a client survey or simple email with a few questions.

10-Minute Marketing is a weekly series featuring short, easy-to-accomplish marketing tasks. Follow along with past posts here.